Refund Policy for Elite Trainer CRM

Thank you for choosing Elite Trainer CRM. We are committed to providing you with the best service and support. Please read our refund policy carefully before purchasing or subscribing to our platform.

1. Refund Eligibility

Refunds may be granted under the following circumstances:

Technical Issues: If you encounter technical problems that prevent you from using the service and our support team cannot resolve the issue within 14 business days.

Duplicate Charges: If you were accidentally charged multiple times for the same service.

Cancellations: If you cancel your subscription within 30-days of signing up you will not be eligibile for a refund but you will not be charged upon your renewal date.

2. Refund Exclusions

Refunds will not be granted in the following scenarios:

Change of Mind: If you decide you no longer wish to use the service for personal reasons.

Non-Usage: Failure to use the service during the subscription period does not qualify for a refund.

Promotional Offers: Purchases made during promotional periods or at discounted rates are non-refundable.

Third-Party Add-Ons: Costs incurred for third-party integrations, plugins, or tools added to Elite Trainer CRM are non-refundable.

3. Refund Process

To request a refund:

Contact Support: Email our support team at [email protected] with the subject line Refund Request. Include your name, account details, and the reason for the request.

Evaluation: Our team will review your request and may ask for additional information.Decision: If approved, refunds will be processed within 10-14 business days and credited to your original payment method.

4. Subscription Cancellations

You may cancel your subscription at any time via your account settings or by contacting our support team. Cancellations will take effect at the end of your current billing cycle, and no partial refunds will be issued for the remaining period.

5. Dispute Resolution

If you believe your refund request was unfairly denied, you may escalate the matter by contacting [email protected]. Our management team will review your case and provide a final decision.

We reserve the right to modify this refund policy at any time. Any changes will be updated on our website and communicated to users via email or in-app notifications. For further assistance, please contact us at [email protected].